SARS-CoV-2: support in stressful situations

Sars-CoV-2: Finding support in stressful situations | Multilingual support offers, when you do not feel secure at home

Many of us are currently exposed to particular stresses and pressure. Although social distancing, contact bans and going out restrictions slow down the spread of Sars-CoV-2, they become an unexpected stress test for people for whom their own four walls are not a safe haven or who are exposed to economic, social and health insecurities. You are not alone in this situation, but can seek help regardless of your social contacts.

Here you will find a compilation of offers that you can take advantage of by phone or online, and online directories of contact points and other offers of help.

Offers by telephone

Under the following telephone numbers you will find support in crisis situations without appointment:

Available around the clock

  • Helpline “Violence against women“: 08000 116 016 (free of charge)
    Languages: German, English,  French, Spanish, Italian, Portuguese, Turkish, Kurdish, Rumanian, Polish, Russian, Albanian, Bulgarian, Serbian, Vietnamese, Chinese, Farsi/Persian, Arabic
  • Helpline “Pregnant women in need“: 0800 40 40 020 (free of charge)
    Languages: German, English, French, Spanish, Polish, Russian, Albanian, Kurdish, Rumanian, Bulgarian, Serbian, Turkish, Arabic, Farsi/Persian
  • Drugs & Addiction Hotline: 01805 313031 (fee required. 0.14 €/min. from the fixed network, mobile phones max. 0.42 €/min.)
    Languages: German, English, French, Spanish, Italian (Inquiring times at 089 282822)
  • Protestant/Catholic telephone counselling: 0800 111 0 111, 0800 111 0 222, 116 123 (free of charge)
    Language: German; Russian: 030 4403 08454 (Telephone counselling Berlin-Brandenburg)
  • Muslim pastoral care telephone: 030 44 35 09 821 (only connection costs)
    Languages: German, Turkish, Arabic, Urdu

Consultation hours:

  • Corona crisis telephone service for the psychological consequences of the Corona pandemic of the Centre for Psychotherapy of the University of Frankfurt: 069 798 46666 (only connection costs, from 30.03.2020)
    only in German
    • For the general public: Mon-Fri 15-21h, Sat/Sun 16-20h
    • For children, young people and parents: Mon-Fri 9-14h
  • Nightline’s listening and information telephone from students for students: Telephone numbers and availability at
    only in German
  • Children’s and young people telephone service “NummerGegenKummer”: 116 111 (free of charge, Mon-Sat 14-20h)
    only in German
  • Parents telephone service: 0800 111 0 550 (for parents in stressful situations, free of charge, Mon-Fri 9-11h, Tue/Thu 17-19h)
    only in German
  • Helpline Sexual abuse: 0800 22 55 530 (free of charge, Mon/Wed/Fri 9-14h, Tue/Thu 15-20h)
    Languages: German, other languages: request in progress
  • Depression information telephone service: 0800 33 44 533 (free of charge, Mon/Tue/Thu 13-17h, Wed/Fri: 08:30-12:30h)
    only in German
  • Information telephone service on eating disorders: 02 21 89 20 31 (only connection charges, Mon-Thu 10-22h, Fri-Sun 10-18h)
    Languages: German, other languages: request in progress
  • Confidential telephone “Jewish Hotline”: 0211 4698520, 0211 4698521 (only connection costs, Mon-Fri 10-18h, Sun 13-16h)
    Languages: German, Russian

Counselling by the Studierendenwerke (Student Services)

Many Studierendenwerke have changed their advisory service to telephone consultation hours. Please contact your local Studentenwerk directly to find out how you can get an appointment. The psychological and psychosocial counseling offered by the Studentenwerke is a care structure that is specially tailored to student needs and is independent of the statutory health insurance companies. If you seek such counseling, it will not be documented by the insurance company. You can find out who you can turn to here:

Online offers

Psychotherapeutic support in times of Sars-CoV-2

There is still the possibility to look for a therapy place. Due to Sars-CoV-2, the therapists have received permission from the health insurance companies to bill unlimited therapy sessions in the form of video conferences. Initial talks by telephone or video conference are also possible in exceptional cases. There are several contact points for the search for therapists:

Danke an den freie zusammenschluss von student*innenschaften (fzs) e.V., der die Informationen zusammengetragen und uns zur Verfügung gestellt hat. Alle Informationen auf Deutsch.